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Frequently asked questions

Below are answers to some frequently asked questions that you might have, while engaging our services

Does Medicare pay for the services?
Yes, for eligible clients
Will CAP/DA be added to the service Item List?
CAP/DA is a benefit plan not a service type.  If a recipient has benefit plan CAP/DA, the response screen displays it in the Recipient Information section of the screen, under Health Plan: Medicaid.
If a recipient used to have Other Insurance, but now they don’t, how long does it take Medicaid to update to display no Other Insurance?
The provider completes the NC Provider 2057 Referral Form. Please use this form to submit changes to recipient information. All requests will be completed within 48 business hours.
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